You do not need the app to make this request. This page is the public account-deletion resource for Lucky Card.
How to request deletion
- Email privacy@luckycardng.com using the subject “Lucky Card account deletion request”.
- Include your registered phone number or email address and, if available, your Lucky Card customer ID.
- Do not send your password, verification code, gift-card code or full bank-account number.
- We will contact you through the registered phone number or email to verify ownership before deletion.
We normally acknowledge requests within 7 days and complete verified requests within 30 days. Pending trades, withdrawals or disputes may need to be resolved before final deletion.
Data that will be deleted or anonymised
- account profile and contact information not subject to lawful retention;
- active sessions and reusable authentication records;
- bound bank-account details not required for a pending or historical payment obligation;
- gift-card codes and uploaded images not required for an unresolved dispute, security investigation or legal obligation; and
- optional notes and support data no longer needed.
Data that may be retained
Limited transaction, wallet, withdrawal, fraud-prevention and audit information may be retained for up to seven years where reasonably required for accounting, security, legal compliance or dispute resolution. Retained records are access-restricted and will not be used for marketing. Encrypted backup copies normally cycle out within 90 days.
Delete from inside Lucky Card
When signed in, open Account and select Delete account. This opens the same deletion process. Uninstalling the app alone does not delete the account.